We are a small company and have limited capacity so often turn down other potential bookings once you have confirmed a trip with us. Our tours also incur costs at and immediately after the time of booking that are usually not recoverable by us. These only increase closer to the tour date. Therefore:
60+ days prior to departure = $85 per person cancellation fee
59 - 30 days prior to departure = $200 per person cancellation fee
29 - 10 days prior to departure = refund of 50% of full ticket price
9 days or less prior to departure = no refund
Please note that due to circumstances out of our control, itineraries may change at any time. We will always endeavour to ensure that where changes are made, clients are notified as soon as possible.
We strongly suggest clients take out a comprehensive travel insurance policy before your trip. If you do have to cancel within our policy timelines due to illness or accident, we are only to happy to provide you with a letter of confirmation for you to use to potentially make a claim with your medical insurance provider or the ACC in New Zealand.